Privacy policy

As a global company with customers in almost every country in the world, protecting the personal data of our customers and their end users is a top priority at XEOX.

(March 29, 2021)

Preamble

This policy describes how XEOX and its affiliates (“hs2n” or “hs2n GmbH” or “we” or “us”) and the related website handle the personal information we collect, the settings we make available to you to control how your information is used on XEOX, and how you can contact us with questions or concerns. This policy does not constitute a contract between XEOX and its users, but is merely a listing of XEOX’s policies. Please read this policy carefully to understand how we handle your information and how it will be treated. This policy may change from time to time, so you should check the policy periodically for updates.

How we collect personal information

This policy describes the types of information we collect from you or that you provide to us when you visit the xeox.com website or any of its affiliated websites (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information. It also applies to information that we collect:

  1. in e-mails, SMS and other electronic messages between you and us
  2. via mobile and desktop applications that you download from our website and that enable specific, non-browser-based interaction between you and this website
  3. When you interact with our advertising and applications on third party websites and services, if those applications or advertisements contain links to this Policy
  4. through other sources linked to our website

Categories of data subjects and data collected

XEOX only collects information from users who join or use XEOX websites and products. XEOX agrees to collect only such data as is necessary for XEOX to provide the content and services of the XEOX Products.

Children under 18:
XEOX’s Terms of Use require that all account holders be at least 18 years of age. If you are under 18, you may not use the Site or the Services.

Information we collect about you:
Depending on the services you use, XEOX collects various types of information from and about users of our website, including: Name, contact information (e.g. address, email address, phone number), company name.

We collect this information:

  1. directly from you, if you provide them to us
  2. automatically when you navigate through the website

Information you provide to us:
You can also provide XEOX with information such as the following:

  1. Information you provide when filling out forms
  2. Information provided when registering to use the XEOX Websites.
  3. Information if you participate in a promotion sponsored by XEOX
  4. Information when you report a problem with XEOX websites
  5. Records and copies of your correspondence (including email addresses) when you contact XEOX
  6. Your responses to surveys that we may ask you to complete for research purposes
  7. Details of the transactions you carry out via the XEOX Websites and the execution of your orders
  8. financial information before placing an order through the XEOX websites.
  9. Your searches on the XEOX websites
  10. Visit or participate in our online community

You may also provide information that is published or displayed in public areas of the Community (hereinafter “posted”) or transmitted to other users of the Community or to third parties (collectively, “User Contributions”). The publication and transmission of your user contributions to others is at your own risk. Although we restrict access to certain pages and you can set certain privacy preferences for such information by logging into your account profile, you should be aware that no security measures are perfect or impenetrable. In addition, we cannot control the actions of other users of the Site with whom you share your User Contributions. Therefore, we cannot guarantee that your user contributions cannot be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies:
As you navigate and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns. This data is only collected if you have expressly agreed to it. This information includes:

  1. Details about your visits to our website, including traffic data, location data, logs and other communications data, and the resources you access and use on the website
  2. Information about your computer and Internet connection, including your IP address, operating system, and browser type

The information we collect automatically is statistical information and not personal information, but we may retain it or link it to personal information we collect in other ways or receive from third parties. They help us improve our website and provide a better and more personalized service by allowing us to, among other things:

  1. Assess the size of our target group and their usage behavior
  2. store information about your preferences so that we can tailor our website to your individual interests
  3. Speed up your searches
  4. Recognize you when you return to our website

We do not process or monitor “Do Not Track” signals, but we do provide you with the ability to control certain cookies and similar tracking technologies.

For more information about how XEOX uses and handles cookies and other tracking technologies, please see our Cookie Policy https://xeox.com/cookie-policy.

Potential beneficiaries

  1. XEOX will only make your data available to third parties if this is necessary for the provision of XEOX services or content, if this is necessary for the processing of business operations or if this is required by law. Your personal information may be shared:
  2. to our subsidiaries and affiliated companies;
  3. to contractors, service providers and other third parties that we use to support our business and who are contractually obligated to keep personal information confidential and to use it only for the purposes for which we disclose it to them;
  4. to a purchaser or other successor in the event of a merger, divestiture, reorganization, dissolution or other sale or transfer of some or all of XEOX’s assets, whether as a going concern or in bankruptcy, liquidation or similar proceeding, in which personal information held by XEOX about our Site users is one of the transferred assets;
  5. to fulfill the purpose for which you provide them;
  6. for any other purpose specified by us when the information is submitted;
  7. with your consent;
  8. To comply with court orders, laws or legal process, including responding to government or regulatory requests;
  9. To enforce or apply our Terms of Use and other agreements; or,
  10. when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of XEOX, our customers, or others. This includes sharing information with other companies and organizations for the purpose of fraud protection and credit risk reduction.

In some cases, we may share aggregated and anonymized information that does not identify individuals with certain third parties.

Data retention period

XEOX will retain your information for as long as your account is active or as necessary to provide services to you. If you no longer want XEOX to use your information to provide services, you may follow the “Withdrawal of Consent/Deletion” provision below. After closing your account, XEOX will only use your data as necessary to fulfill its legal obligations.

Security guidelines for data

XEOX has taken measures to protect your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.

XEOX adheres to industry best practices and standards to protect the personal information submitted to us, both during transmission and after receipt by XEOX.

The protection and security of your data also depends on you. If we have given you (or if you have chosen) a password to access certain parts of our website, you are responsible for keeping that password confidential. We ask you not to share your password with third parties. We urge you to use caution when sharing information in public areas of the Site, such as message boards. The information you share in public areas can be viewed by any user of the site.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to our website. The transmission of personal data is at your own risk. We are not responsible for any circumvention of privacy settings or security measures contained on the Site.

Your rights

You have the right to have inaccurate data corrected by XEOX.

You have the right to request XEOX to delete the data stored about you.

You also have the right to request access to your data.

You have the right to request that XEOX transfers your data to another data controller.

You have the right to withdraw your consent to the further processing of your personal data by us.

To exercise any of the above rights, send an email to helpdesk.xeox@hs2n.at. Your request should include your name, the name of your company and your email address. You can also review and change your personal information by logging into the Site and visiting your account profile page.

*Please note* that we can only delete your personal data if you also delete your user account. Please understand that XEOX cannot provide certain services without access to your personal information. For example, XEOX cannot send you notices, offers or newsletters. In addition, it may be impossible for XEOX to make purchases or sales without access to personal information.

We may not honor a request to change information if we believe the change violates a law or legal requirement or causes the information to be false.

XEOX will make every effort to process all requests as quickly as possible, but no longer than thirty (30) days.

Representative for data processing

You can contact the XEOX Data Processing Officer at the following e-mail address: support@xeox.com

Contact information

If you have any questions, concerns or suggestions, you can contact us by sending an email to support@xeox.com or to

Hs2n Information Technology Ltd.
Willroiderstrasse 3

9500 Villach
Austria